Announcement
Enhanced plan benefits at a lower cost
Moving your mobile plan to the Z-One 4G Prime plan
Last updated 30 July 2024
Why are we making this change for you?
At Zero1, we strive to provide you with the best connectivity options at the best value. As we phase out the 50u (4G) plan, we are delighted to inform you that we will be moving your mobile plan to the Z-One 4G Prime plan! Offering increased local data allowances and *roaming benefits at a reduced monthly cost, the Z-One 4G Plan aims to better serve your communication needs! Your plan will automatically switch from the 50u (4G) plan to the Z-One 4G Prime plan by 09 August 2024.
Feature | Z-One 4G Prime |
|---|---|
Price | $12.00/month |
Network service | Free 5G for the first 3 months Reverts to 4G on 4th month onwards |
Local data | 200GB |
Roaming data* | 2GB Malaysia (12 months from plan change) 1GB Indonesia, Thailand (12 months from plan change) |
Talktime (Outgoing, local) | 300 minutes |
SMS (Outgoing, local) | 100 SMS |
Key Benefits of Z-One Prime Plan
Free 5G Service
Enjoy free 5G service for the first 3 months, enjoy significantly faster speeds and greater connectivity.
Increased Data Allowance
Get 200GB of ultra-reliable data to stream, browse, and download without worrying about insufficient limits.
Enhanced Free Roaming*
Includes 2GB free data for Malaysia and continued free roaming in Indonesia and Thailand for 12 months.
Cost Savings
Save more to pamper yourself with significantly lower monthly plan price, as compared to your current 50u plan.
*Data roaming might not be automatically enabled for pass holders, including all other roaming services.
General FAQ
1. Why is Zero1 phasing out the 50u plan?
We are phasing out the 50u plan to make way for plans that better serve our customers’ connectivity and communication needs.
2. What will happen to my plan?
We are moving your plan to the Z-One 4G Prime plan which offers increased local data allowances and roaming benefits at a reduced monthly cost. Your plan will automatically switch from the 50u (4G) plan to the Z-One 4G Prime plan by 09 August 2024. There will be no disruption as the switch is made.
3. Will my current data and settings be transferred to the Z-One Prime plan?
Yes, all your current data and settings will be securely transferred to the Z-One Prime plan without any loss.
4. Can I opt out of this move?
If you wish to remain on your current plan, you can contact Zero1 Customer Service to notify us.
5. Will there be any changes to my contract terms or additional fees?
There will be no changes to your contract terms or additional fees associated with this upgrade. You will simply enjoy a lower monthly subscription fee for your mobile plan.
6. Can I switch back to the 50u plan after moving to Z-One Prime?
No, you cannot switch back to the 50u plan as it is no longer offered. You can opt for other plans instead.
Having issues?
We are happy to help, just message us on Facebook or send us an email at yes@zero1.sg should you encounter any challenges.
About Zero1
Zero1 develops life solutions by making it #AllAbout you, ensuring that you receive #OnlyTheBest that we have to offer and striving to help you live your life with #ZeroLimits.
Zero1 is a licensed Mobile Virtual Network Operator (MVNO) that provide a number of mobile plans with unlimited data. Do check out our other offerings on the Zero1 website today.
If you have questions
Do contact us directly before your plan transition is completed.