Announcement

Zero1 Mobile Plans Now Support eSIM!

Last updated 29 Nov 2024

Experience the Future of Connectivity

We are thrilled to announce that Zero1 mobile plans now support eSIM technology! This guide will walk you through everything you need to know about eSIMs, including:

What is an eSIM?
How to Buy a Zero1 eSIM
Step-by-Step eSIM Installation Guide
Troubleshooting Common eSIM Issues
Frequently Asked Questions (FAQs)

Discover how eSIM technology can simplify your mobile experience and provide greater flexibility.

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without the need for a physical SIM card. It simplifies the process of switching between carriers and plans, providing greater convenience and flexibility.

Benefits:

Instant Activation: No more waiting for a SIM card delivery.
Dual SIM Support: Use both physical SIM and eSIM simultaneously.

How to Buy an Zero1 eSIM

Ready to experience the convenience of eSIM?

How to install an eSIM

Ensure your device has a stable internet connection before you start installing the eSIM. This is necessary for proper activation and verification.

By Apple iPhone

Go to “Setting“
Select “Mobile Data” (“Mobile” or “Cellular” in other versions)
Select “Mobile Data Options”
Select “Add eSIM”
Select “Use QR Code” and scan the QR code
Select “Continue” when “Activate eSIM” pops up
Follow the on-screen instructions to complete the eSIM installation.

By Android phone

Go to “Setting“
Select “Connections” (“Network & Internet” in other models)
Select “Mobile Data Options”
Select “SIM Manager”
Select “Add eSIM”
Select “Scan QR code from service provider” and scan the QR code
Follow the on-screen instructions to complete the eSIM installation.

Note:

Test Connectivity: Check your data, calls, and SMS functionality to confirm the eSIM is active. Adjust settings under Mobile Data as required.
Set Default Line: For Dual SIM functionality, go to Settings > Mobile Data to set the default line for calls, texts, and data usage.

If you’re unable to scan the QR code for your eSIM activation, you can manually enter the details provided by your carrier. Here’s how:

How to manually install an eSIM

For Apple iPhone

Obtain the SM-DP+ Address and Activation Code from your email.
Open Settings > Mobile Data > Add eSIM.
Select Enter Details Manually and input the provided activation information.

For Android Phone

Obtain the SM-DP+ Address and Activation Code from your email.
Open Settings > Connections (or Network & Internet) > SIM Manager (or Mobile Network).
Select Add eSIM and then Enter Activation Code to input the provided information.

Troubleshooting eSIM Issues

1. Didn’t Receive Activation Email?

If the email isn’t in your inbox or spam folder, you can:

Access the Zero1 app and select the “SIM Activation” icon to retrieve your eSIM activation details.
Visit the eSIM retrieval page through this link: https://zero1.sg/activation/esim.
Contact Zero1 Customer Service at activation_sim@zero1.sg for further assistance.

2. Unable to Scan QR Code?

Use the manual installation method with the SM-DP+ Address and Activation Code.

3. QR Code Isn’t Working After Multiple Attempts?

You have up to 3 free attempts. Contact Zero1 Customer Service for a replacement. A fee may apply.

General FAQ

1. What devices support eSIM?

Refer to the Device Compatibility List.

2. How do I activate my eSIM for a new mobile number?

After completing your payment, you will receive an email with your eSIM activation details. Follow the instructions in the email to install your eSIM and start enjoying Zero1’s services.

3. How do I activate my eSIM for a port-in number?

After completing your payment, you will receive an email with your eSIM activation details. Zero1 will then begin the port-in process, which typically takes 1–3 business days. Once your previous mobile service provider’s signal disconnects, follow the instructions in the email to install your eSIM and start using Zero1’s services.

4. Can I use my eSIM on a new device?

If you want to use your eSIM on a new device, ensure that your new device supports eSIM. Next, deactivate the eSIM on your old device. This step can usually be done in the device’s settings under the mobile or SIM management section. Finally, scan the QR code from the email Zero1 originally sent to you to install your eSIM. Note that the maximum download for your eSIM is limited to 3 times, you can contact Zero1 Customer Service for a replacement. A fee may apply.

Having issues?

We are happy to help, just message us on Facebook or send us an email at yes@zero1.sg should you encounter any challenges.

More information

Zero1 develops life solutions by making it #AllAbout you, ensuring that you receive #OnlyTheBest that we have to offer and striving to help you live your life with #ZeroLimits.

Zero1 is a licensed Mobile Virtual Network Operator (MVNO) that provide a number of mobile plans with unlimited data. Do check out our other offerings on the Zero1 website today.

Explore Zero1 Plans Today!

Ready to upgrade your mobile experience? Explore our range of Zero1 plans tailored to fit your needs. Whether you’re seeking affordable data packages, reliable connectivity, or exclusive offers, our Zero1 plans have something for everyone. Start discovering the perfect plan for you!