Announcement
Enhanced plan benefits at a lower cost
Moving your mobile plan to the Z-One 5G Prime plan
Last updated 12 August 2024
Why are we making this change for you?
At Zero1, we strive to provide you with the best connectivity options at the best value. As we phase out the 60u 5G plan, we are delighted to inform you that we will be moving your mobile plan to the Z-One 5G Prime plan! Offering 5G connectivity, increased local data allowances and roaming* benefits at a reduced monthly cost, the Z-One 5G Prime Plan aims to better serve your communication needs! Your plan will automatically switch from the 60u 5G plan to the Z-One 5G Prime plan by 31 August 2024.
Feature | Z-One 5G Prime |
|---|---|
Price | $20.00/month |
Network service | 5G Enabled |
Local data | 250GB |
Roaming data* | 2GB Malaysia (12 months from plan change) 1GB Indonesia, Thailand (12 months from plan change) |
Talktime (Outgoing, local) | 300 minutes |
SMS (Outgoing, local) | 100 SMS |
Key Benefits of Z-One 5G Prime Plan
Continued 5G Access
Maintain your 5G connectivity while enjoying enhanced speeds and performance on the Z-One 5G Prime Plan.
Increased Data Allowance
Enjoy 250GB of data, giving you more flexibility for streaming, browsing, and downloading.
Enhanced Free Roaming*
Stay connected with 2GB roaming data in Malaysia and 1GB each in Indonesia and Thailand.
Cost Savings
Save more to pamper yourself with significantly lower monthly plan price, as compared to your current 60u 5G plan.
*Data roaming might not be automatically enabled for pass holders, including all other roaming services.
General FAQ
1. Why is Zero1 phasing out the 60u 5G plan?
We are phasing out the 60u 5G plan to make way for plans that better serve our customers’ connectivity and communication needs.
2. What will happen to my plan?
We are moving your plan to the Z-One 5G Prime plan which offers 5G connectivity, increased local data allowances and roaming benefits at a reduced monthly cost. Your plan will automatically switch from the 60u 5G plan to the Z-One 5G Prime plan by 31 August 2024. There will be no disruption as the switch is made.
3. Will my current data and settings be transferred to the Z-One 5G Prime plan?
Yes, all your current data and settings will be securely transferred to the Z-One 5G Prime plan without any loss.
4. Can I opt out of this move?
If you wish to remain on your current plan, you can contact Zero1 Customer Service to notify us.
5. Will there be any changes to my contract terms or additional fees?
There will be no changes to your contract terms or additional fees associated with this upgrade. You will simply enjoy a lower monthly subscription fee for your mobile plan.
6. Can I switch back to the 60u 5G plan after moving to Z-One 5G Prime?
No, you cannot switch back to the 60u 5G plan as it is no longer offered. You can opt for other plans instead.
Having issues?
We are happy to help, just message us on Facebook or send us an email at yes@zero1.sg should you encounter any challenges.
About Zero1
Zero1 develops life solutions by making it #AllAbout you, ensuring that you receive #OnlyTheBest that we have to offer and striving to help you live your life with #ZeroLimits.
Zero1 is a licensed Mobile Virtual Network Operator (MVNO) that provide a number of mobile plans with unlimited data. Do check out our other offerings on the Zero1 website today.
If you have questions
Do contact us directly before your plan transition is completed.